Feedback

1 Buy book stands for students to check out, so people don't have to hold their books up
Comment from Student patron on Oct 22 2012

I think this is a good and interesting suggestion.  We have ordered two different book stands and will put them to the test after they arrive.  If the trial goes well, we will add a few stands to our resources available for checkout.  

Thank you for making this service improvement suggestion.  We appreciate your input.

Dan Burgard

Update on 1/27/2013 - We experimented with different stands but were unable to find any that functioned very well in our environment.  We will keep looking.   Dan B.

Answered by Daniel E. Burgard, Library Director

2 Today I did the write-n-cite class with Michele Whitehead. It was one of the most informative class I have ever done. Michele was great help and made everything very easy to understand. Ref works seems so much simpler now.
Comment from Priyanka Kandhari on Aug 28 2012

Priyanka,

Thank you so much for taking the time to share your impressions concerning your recent RefWorks class taught by Michele!  We are very happy to hear that it was such an informative class and that you gained so much valuable information. We are lucky to have her on our instruction team! In addition to the classroom instruction offered to students our Reference Librarians are available to assist you with any questions you may have concerning our databases and research tools if you would like to drop by the reference office (Room 222) within the library to gain additional assistance. The office is open Monday through Friday from 8:00  - 5:00 pm, so don’t hesitate to come by if you would like additional assistance.

Thanks again for the feedback and we will let Michele know how pleased you were with her course!

Lisa Smith, MLS
Deputy Director
Lewis Library

Answered by Lisa Smith, Deputy Director

3 Would it be possible to have some sort of lockers available for student use in the library? I would definitely use it to store my books that I don't necessarily need for class, but definitely need for studying. Thanks!
Comment from Anonymous on Apr 30 2012

Thank you for the suggestion.  We will definitely investigate the idea of providing lockers for students.  I will start that process by querying other medical libraries in the United States and Canada about their provision of such a service.  Since your suggestion is submitted anonymously, I won’t be able to report back to you personally, but we will post an answer on the library website and on our physical comment board.

Answered by Daniel E. Burgard, Library Director

4 Would it be possible for you all to put up signs on the quiet floor encouraging students not to eat noisy/ distracting foods. It may seem minor but it's very distracting when your trying to study and the person sitting next to you is munching away on something and making a lot of noise. I understand that many people like to eat when they study, in fact I do the same, but I make a point to bring things that I know won't bother those around me. Thanks.
Comment from Amanda on Feb 10 2012

Thank you for submitting this suggestion. It is a good idea and we will act on it. It may take us a bit of time to come up with appropriate wording for signs, but I will make sure it happens. We really do appreciate the suggestion because we consider running the library to be a cooperative venture with our students. The library staff cannot be everywhere at all times and cannot think of all possible improvements to library services and to our physical space. We rely on our heavy users, that is students, to help us keep the building in shape and to make suggestions for improvements. So, thanks again. We will work on your idea.

Answered by Daniel E. Burgard, Library Director

5 I want to give my compliments to library team members Chai and Ebun. They were extremely helpful. It's people like them that really make a difference.
Comment from Shannon on Feb 09 2012

Thank you very much for the positive feedback! Our employees such as Chai and Ebun work very hard to help everyone have a positive experience in Lewis Library. To do their job well, they have to build excellent knowledge of library resources and often work long hours at all times of the day and night. It is nice to know that their efforts are paying off. We will especially be sure to let Chai and Ebun know that they are being complimented for their work in helping you and other Lewis Library patrons. Thanks again.

Answered by Daniel E. Burgard, Library Director

6 It would be very beneficial for the library to have a fax machine available for student use, especially because the fax machine in student development isn't available on the weekends. Thanks!
Comment from Stacey on Feb 04 2012

Stacey, thanks so much for your question concerning the availability of fax machines in the library. The library continually analyzes our request for services and has determined that the use of a library fax machine would be minimal. We are finding that a scanning device that transmits items via .pdf is a more heavily requested service that might supplement or replace fax usage. We are currently exploring the possibility of instituting the 'scanning' service, but have determined that we will continue to direct students to the Student Services fax equipment for those wanting to access fax equipment on campus. If we decide to launch a new scanning service we will definitely notify students of the new service.

Answered by Lisa Smith, Deputy Director

7 Thanks a lot Michele Whitehead for helping us see an easier way to get our references done with the Refworks 2.0.
Comment from Ebun Akinbola on Oct 28 2011

Thank you for attending our RefWorks 2.0 class.  I am so glad you found it beneficial.  I hope that you will consider signing up for other classes the Lewis Library offers, including hints for searching our library databases and refining search strategies.  Also, if you do not see a class you need listed on our Calendar of Events, please feel free to contact me and request it or set up an appointment.  Best wishes in your research!


Michele Whitehead
Instruction Librarian
michele.whitehead@unthsc.edu
817-735-2590

Answered by Michele Whitehead, Instruction Librarian

8 Thanks so much Michele Whitehead for the lecture on ref works 2.0.
Comment from OGHENEYOVWINOR ODJOJI on Oct 28 2011

Thank you for providing feedback regarding our RefWorks 2.0 class.  I hope that you will find it to be a useful tool for collecting references and supporting your research.  Please do not hesitate to contact a librarian or utilize the Database Tutorials & Help section of our website if you should encounter questions along the way.  Happy citation gathering!



Michele Whitehead
Instruction Librarian
michele.whitehead@unthsc.edu
817-735-2590

Answered by Michele Whitehead, Instruction Librarian

9 The large group study rooms all have energy saving lights, but periodically go off while you are in there studying. Many times getting up to move around the room does not trigger the lights to turn on. I understand that we are trying to be green, but maybe we can adjust the time out levels or sensitivity to movement for the lights.
Comment from Anonymous on Jun 16 2011

Thank you for your input concerning the new lighting system that has been installed on campus and throughout the library. We agree that the motion sensitivity feature of the new lighting system can be problematic for students studying for prolonged periods. We have previously requested an exception be made for certain study areas that would allow the older traditional lighting to be installed. We were notified that the only alternative that can be offered is to have the motion sensor timing be set to delay the light shutoff. We will definitely verify if the larger rooms are on the longer timing setting. We regret any disturbance this is causing to study groups and will work with the Facilities Department to provide the most optimal alterantive given the parameters provided for the campus 'green' initiative.

Answered by Lisa Smith, Deputy Director

10 The 4th floor is supossed to be a quiet area, but seems that employees in the building don't understand this and gather outside rooms to chit chat very loudly! this needs to stop why don't they gather in their break rooms? this is very distracting and annoying!
Comment from Anonymous on Apr 13 2011

Thank you for taking the time to submit a comment about noise in the library.  We will address the issue you mention in two ways.  The primary action we are undertaking to limit noise transmission on the 4th floor is to install a glass door across the hallway leading from the elevators toward the main study area on the north end of the floor.  The door should significantly lower the amount of noise that travels to the study area.  Of course, we will also work to remind staff on a regular basis that they should maintain as quiet a work space as is practical.

As always, keeping the library quiet is a cooperative effort between staff and students.  We always appreciates it when noise issues are brought to our attention since we cannot be everywhere at all times and we do our best to take care of such issues in a timely fashion.  One of our goals for the library building is to offer appropriate environments for different uses ranging from quiet study to conversational group work.  With everyone's help, we can achieve that goal.

Daniel Burgard
Library Director
817-735-2589
daniel.burgard@unthsc.edu

Answered by Daniel E. Burgard, Library Director

11 I just want to get access to journals on line. There is no link that I can find on your incredibly busy homepage
Comment from michael.bergamini@unthsc.edu on Nov 24 2010

Thanks for your feedback, Michael.  If you are looking for articles that you have already identified, try the Journal Finder (linked from the top and the left sidebar on the home page, and the right sidebar elsewhere).

We have a video tutorial on the site that shows you our recommended methods of accessing journal articles.  You can view it here.

Finally, you'll be glad to know that we are working on a redesign of our home page that includes easier navigation.

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