Feedback

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Comments from Previous Years See this year

1 Hi Good Morning, Can the library please consider sturdier mounting of the whiteboards used in study rooms? Sometimes it can get quite noisy and bothersome for students studying in the quiet rooms next door when the white boards are being used and they are constantly banging against the wall as the user writes. Thank you for your time and consideration.
Comment from Anonymous on Oct 30 2014


Hi.  Thanks for the feedback.  We will have a chance to investigate possible fixes soon since we have a large new whiteboard to install in LIB-316.  We will work with the Facilities Department to find a way to lessen the flexing of the whiteboard which is likely what causes the noise you are describing.

Thanks again.

Dan Burgard

Answered by Daniel E. Burgard, Library Director

2 In the dining area ob the basement floor, it would be a more pleasant dining experience if some sort of fly/mosquito trap could possibly be implemented. Thank you!
Comment from Anonymous on Sep 20 2014


Thank you for letting us know about this.  We will have the space sprayed for bugs as soon as possible and investigate whether or not there is a more permanent or fixed solution such as a trap.

Dan B.

Answered by Daniel E. Burgard, Library Director

3 Hi, In study room 428, there are temporary signs saying "TV removed for the duration of restroom renovation" and the renovations appear to be done now. Can we please have the TV replaced?
Comment from JC on Sep 17 2014


JC,

Thanks so much for reminding us! We are replacing the TV today.

Lisa

Answered by Lisa Smith, Deputy Director

4 Hi, I think it may be a good idea to provide table privacy dividers that are portable so that students would feel more comfortable sharing the open tables with other students that they may not know. I think this may be a good solution to the space limitation so that single students are not "hogging" up entire tables to themselves.
Comment from JC on Sep 17 2014


JC,

Thank you for the suggestion. We are always looking for ways to increase the use of our study spaces so we will definitely review the product you have suggested to determine if it would increase collaborative sharing of our study areas.

Lisa

Answered by Lisa Smith, Deputy Director

5 I think it may be time to oil the door hinges for the group study rooms in the library. Room 306 specifically is very loud.
Comment from Ethan on Sep 14 2014


Thanks for the heads-up.  We have a very large can of WD-40 for just these kinds of situations and will deploy it as soon as possible.

Dan Burgard

Answered by Daniel E. Burgard, Library Director

6 I feel it would be a great service to the students to improve the hours of the coffee bar. It seems to very rarely be open when in demand the most.
Comment from Anonymous on Jul 31 2014


Thank you for submitting your comment.  The Java Lab is a private enterprise that rents space from UNTHSC and and sets its own hours.  They have always been receptive to suggestions in the past, however, and I encourage you to directly communicate with the coffee shop employees about their open hours.  You can also go to the cafeteria in MET and mention your concerns to Troy, the manager of both the Java Lab and the Four Star cafeteria.  We will also discuss operating hours with Troy and encourage him to stay open longer.

Thanks again for your question.

Answered by Daniel E. Burgard, Library Director

7 Can we please have some reserve calculators that are the same model as the ones that we use in CAPs tests?
Comment from Joyce on Jun 26 2014


Thanks for submitting this suggestion.  We will obtain some of these calculators and make them available for check out.

*** The calculators are avalable for check out as of July 1.

Dan Burgard

Answered by Daniel E. Burgard, Library Director

8 Hi, Are there any plans to install bottle-filling dispensers at the water fountains as seen in other UNTHSC buildings?
Comment from FD on Jun 22 2014


Hi.  A bottle-filling dispenser has been installed on the main floor of the library near the women's restroom. The last renovation plan I saw included at least one more such dispenser that would be on the top floor.  I will check with the construction workers on Monday morning to verify this and post updated information.

*** Updated Information, Monday, 6/23/14 - Good news!  The current renovation plans include the installation of a bottle-filling water dispenser on each floor of the library building. 

Thanks for asking your question!

Dan Burgard

Answered by Daniel E. Burgard, Library Director

9 More study ROOMS on the quiet floor (or just more quiet study space in general for when exams are coming up...
Comment from Hannah on May 11 2014


Thank you for providing this feedback.  We are always looking for ways to improve our mix of rooms, tables, and carrels.  It is not easy to add rooms in the building but we are currenlty evaluating the addition of some new, larger study carrels with four walls and a door to the top floor of the building. 

We are also considering the addition of more modern study carrels.  You can see a sample of such a carrel on the north end of the top floor.  These are not as private as a room but they do provide a sizeable work surface and some degree of seclusion.

Dan Burgard
Library Director

Answered by Daniel E. Burgard, Library Director

10 It's too hot on the 4th floor (Sunday May 11th around 5:40PM)! It's hard to study when it's so hot. Is there anyway to make it cooler in here...like now?!
Comment from TCOM student on May 11 2014


Thank you for letting us know about the temperature problem.  We will call this in to the UNTHSC Facilities Department asap.

You can always notify the library employees at the main service desk about buiilding temperature problems.  They will be happy to call for help.  

Thanks again for letting us know about this.  We do rely on library users' feedback to make sure we are providing the best experience possible.

Dan Burgard
Library Director

Answered by Daniel E. Burgard, Library Director

11 The internet is really slow this afternoon and these periodic episodes of anemic internet have happened a lot recently. I usually study on the 4th floor and I depend on the internet for my studying. Can anything be done about it? Thanks. eew0059@live.unthsc.edu
Comment from Elliot on Feb 25 2014


Hi.  Thank you for letting us know about the slow Internet connection on the top floor.  We will get in touch with the campus IT office immediately and let them know about the problem.  We will take whatever steps they recommend, including possibly upgrading hardware, to try to fix the problem.  Also, you should feel free to check with the IT Help Desk if you at all suspect that your device(s) may be having troubles on its own.  

Again, thanks for submitting your comment.  We do rely on your input to let us know how we are doing and what we can improve!

Dan Burgard
Library Director

Answered by Daniel E. Burgard, Library Director

12 Fix the internet
Comment from Anonymous on Feb 25 2014


 We are always working on the wired and wireless Internet connections and appreciate any feedback you can give on the network in our building.  If you have any specific examples or suggestions of how we can improve the computing experience in the Library, please let us know.

Dan Burgard
Library Director

Answered by Daniel E. Burgard, Library Director

13 After finding a paper on pubmed, there is an option to "Find Full Text at UNTHSC". Clicking on that green button brings you back to UNTHSC's website to find the article. There is currently an option to export the citation to html or text files but the "AMA" style is not available. The only way to automatically generate these citations is to export the paper to refworks, which is fine but it adds an extra unnecessary step. Is it possible to add AMA to the citation generator?
Comment from Jon on Feb 12 2014


Update as of Friday, February 14 - The AMA citation style has been added as an option on the "Find Full Text" page.  Please check it to see if it meets your needs and let us know what you think.  Thanks again for asking about this.  Comments such as yours are a great help in our effort to make forward progress in meeting student needs.

-----------------------

Thanks for submitting your question.  We will investigate the issue and post an answer back in this space soon.  In the meantime, if you need assistance with citation formatting, you can get in touch with one of our instruction librarians.  Here is their contact information:

  • Jack Boettcher, Instruction Librarian - LIB-222F, 817-735-2388, jack.boettcher@unthsc.edu
  • Michele Whitehead, Instruction Librarian - LIB-222E, 817-735-2590, michele.whitehead@unthsc.edu
Please check back here for an answer on the automated AMA citation issue.


Answered by Daniel E. Burgard, Library Director

14 Is there anyway we can fix the situation of the two offices located on the 4th floor. There are always people in the offices either talking loudly on the phone or with other colleagues and the sound travels throughout the 4th floor especially into the study rooms on the other side. It just seems to defeat the purpose of a designated quiet area to study when employee/faculty are being that loud. In a normal situation it would not be but because of the quiet nature of the 4th floor the chattering is just infinitely exasperated.
Comment from Frustrated Med Student on Jan 08 2014


Sorry about the noise on the 4th floor and you are correct that we have a space usage mismatch at the moment.  We will work with the employees to ensure they are as quiet as possible.  We will also investigate other physical sound proofing options.  

Thanks for reporting this issue.  We do rely on such feedback to make sure the library is meeting your needs.

Dan Burgard
Library Director

Answered by ,

15 Please replace the Purell wipes on all the floors - we depend on those to clean the tables since they are not cleaned regularly.
Comment from Neel Shah on Nov 22 2013


 Hi.  We will work with UNTHSC Facilities to make sure the Purell wipes are replaced when necessary.

Answered by Daniel E. Burgard, Library Director

16 The new search engine for the library catalog is awful. It seems that the default search is to search all fields, it makes searching for a specific book very difficult. Please change it back to the old system or change the default search field to the Book Title.
Comment from Jon on Aug 05 2013


Jon, thank you for the input.  We are redesigning the initial catalog search page so that it gives you the option to do more exact searches.  The work should be done this week.  This will be the first of several changes you will see over the next few months as we offer new, more flexible search options that allow you to search across all types of literature, including books, journal articles, and other scholarly resources.

Until the opening catalog search page is changed, you can do a more exact title search by selecting the “Title” option on the Quick Search screen, or by selecting “Title” from the drop-down menu on the Advanced Search screen.  The new catalog provides the same functionality as the old catalog, plus there are several new features available that we hope our users will enjoy.

If you need help with searching, please contact us to set up an appointment with a librarian to learn more. 

Answered by Daniel E. Burgard, Library Director

17 I have noticed that on a few occasions that the temperature of the library is a little too warm (especially on the weekends). It makes it very hard to concentrate on the work I need to do. I have also noticed that despite the wipes available to use for wiping down the surfaces, no one (except myself) is using them. I know it's hard to get the rest of the student body to be cleaner. Is there any way we can get the cleaning staff to wipe the tables and surfaces more often? Sticky spots, crumbs and dried slobber are not very sanitary. Thanks :)
Comment from James Musick on May 05 2013


James,

Thank you for your input regarding the library spaces. The library works closely with our campus facilities department to ensure that we provide an environment that is welcoming and conducive to study.

To supplement the services provided by our facilities department, the Access Services staff of the library has developed an additional table cleaning schedule to ensure that tables are cleaned more frequently.

Regarding the library temperature, the University has established a heating and cooling cycle that regulates the temperature for each campus building. Campus facilities has assured us that the library can contact them to alert them to problems with the temperature and they will adjust the temperature within a reasonable range.

The library consistently monitors our processes and provides feedback to our facilities department so please don’t hesitate to notify our service desk staff (on the 2nd floor) if you notice any problems with the temperature or cleanliness of the building so that we can remediate the problem.

Lisa Smith
Deputy Director
Lewis Library

Answered by Lisa Smith, Deputy Director

18 There is no 'Librarian Chat' resource on the Library homepage. Other schools have that option. It is helpful .
Comment from Stephen on May 01 2013


Stephen,

Thank you for interest in library messaging services. The Reference Department has conducted an Instant Messaging pilot program in the past and has recently reviewed institutional  text & chat software products. We continue to review the products based on price and functionality. In the meantime, please don't hesitate to contact us via our askalibrarian@unthsc.edu email account, our phone line 817-735-2070 or by dropping by the Reference Office in room 222.    

Answered by ,

19 The laptops which were included in the 2012 technology package have no optical drives, but several of our textbooks include supplemental DVDs/CDs. I understand that DVDs/CDs are being phased out in terms of data transfer and storage, but currently they are still in fairly heavy use. I also understand that I can checkout one of your loaner laptops, however external optical drives are fairly cheap ($30-40 on the low-end), a lot less bulky and allow for data transfer onto our computers (program downloads). Therefore, I would like to suggest the investment in a few usb external optical drives to be available for check-out at the library desk. Thank you for your consideration.
Comment from Jason on Mar 06 2013


Thank you for this excellent suggestion!  We are in the process of ordering one of these portable drives as a test.  If it works well, we will consider the potential demand and order at least one more of the devices so that we have a few available for check out.  

Thanks again for the suggestion.  I appreciate that you took the time to help us improve library services.

Dan Burgard

Answered by Daniel E. Burgard, Library Director

20 The third floor, although a "collaborative" floor, should still be a non-cell phone usage floor. Having a LOUD, LONG conversation on your phone while others RIGHT next to you are studying should not be allowed. It is still a library, and should be treated that way. Maybe a new sign stating this "consideration of fellow students" should be posted. Thank you.
Comment from Briana on Jan 27 2013


I do agree that people could probably always be more considerate of others when it comes to loud cell phone conversations, even in the Collaboration Commons.  We will have an internal library discussion on the topic and likely end up engaging in a education campaign on this topic.  I suspect that we will put up signs encouraging people to be more discrete in their cell phone usage.  I will update this answer when we decide on a specific course of action.

Answered by Daniel E. Burgard, Library Director

21 Buy book stands for students to check out, so people don't have to hold their books up
Comment from Student patron on Oct 22 2012


I think this is a good and interesting suggestion.  We have ordered two different book stands and will put them to the test after they arrive.  If the trial goes well, we will add a few stands to our resources available for checkout.  

Thank you for making this service improvement suggestion.  We appreciate your input.

Dan Burgard

Update on 1/27/2013 - We experimented with different stands but were unable to find any that functioned very well in our environment.  We will keep looking.   Dan B.

Answered by Daniel E. Burgard, Library Director

22 Today I did the write-n-cite class with Michele Whitehead. It was one of the most informative class I have ever done. Michele was great help and made everything very easy to understand. Ref works seems so much simpler now.
Comment from Priyanka Kandhari on Aug 28 2012


Priyanka,

Thank you so much for taking the time to share your impressions concerning your recent RefWorks class taught by Michele!  We are very happy to hear that it was such an informative class and that you gained so much valuable information. We are lucky to have her on our instruction team! In addition to the classroom instruction offered to students our Reference Librarians are available to assist you with any questions you may have concerning our databases and research tools if you would like to drop by the reference office (Room 222) within the library to gain additional assistance. The office is open Monday through Friday from 8:00  - 5:00 pm, so don’t hesitate to come by if you would like additional assistance.

Thanks again for the feedback and we will let Michele know how pleased you were with her course!


Lisa Smith, MLS
Deputy Director
Lewis Library

Answered by Lisa Smith, Deputy Director

23 Would it be possible to have some sort of lockers available for student use in the library? I would definitely use it to store my books that I don't necessarily need for class, but definitely need for studying. Thanks!
Comment from Anonymous on Apr 30 2012


Thank you for the suggestion.  We will definitely investigate the idea of providing lockers for students.  I will start that process by querying other medical libraries in the United States and Canada about their provision of such a service.  Since your suggestion is submitted anonymously, I won’t be able to report back to you personally, but we will post an answer on the library website and on our physical comment board.

Answered by Daniel E. Burgard, Library Director

24 Would it be possible for you all to put up signs on the quiet floor encouraging students not to eat noisy/ distracting foods. It may seem minor but it's very distracting when your trying to study and the person sitting next to you is munching away on something and making a lot of noise. I understand that many people like to eat when they study, in fact I do the same, but I make a point to bring things that I know won't bother those around me. Thanks.
Comment from Amanda on Feb 10 2012


Thank you for submitting this suggestion. It is a good idea and we will act on it. It may take us a bit of time to come up with appropriate wording for signs, but I will make sure it happens. We really do appreciate the suggestion because we consider running the library to be a cooperative venture with our students. The library staff cannot be everywhere at all times and cannot think of all possible improvements to library services and to our physical space. We rely on our heavy users, that is students, to help us keep the building in shape and to make suggestions for improvements. So, thanks again. We will work on your idea.

Answered by Daniel E. Burgard, Library Director

25 I want to give my compliments to library team members Chai and Ebun. They were extremely helpful. It's people like them that really make a difference.
Comment from Shannon on Feb 09 2012


Thank you very much for the positive feedback! Our employees such as Chai and Ebun work very hard to help everyone have a positive experience in Lewis Library. To do their job well, they have to build excellent knowledge of library resources and often work long hours at all times of the day and night. It is nice to know that their efforts are paying off. We will especially be sure to let Chai and Ebun know that they are being complimented for their work in helping you and other Lewis Library patrons. Thanks again.

Answered by Daniel E. Burgard, Library Director

26 It would be very beneficial for the library to have a fax machine available for student use, especially because the fax machine in student development isn't available on the weekends. Thanks!
Comment from Stacey on Feb 04 2012


Stacey, thanks so much for your question concerning the availability of fax machines in the library. The library continually analyzes our request for services and has determined that the use of a library fax machine would be minimal. We are finding that a scanning device that transmits items via .pdf is a more heavily requested service that might supplement or replace fax usage. We are currently exploring the possibility of instituting the 'scanning' service, but have determined that we will continue to direct students to the Student Services fax equipment for those wanting to access fax equipment on campus. If we decide to launch a new scanning service we will definitely notify students of the new service.

Answered by Lisa Smith, Deputy Director

27 Thanks a lot Michele Whitehead for helping us see an easier way to get our references done with the Refworks 2.0.
Comment from Ebun Akinbola on Oct 28 2011


Thank you for attending our RefWorks 2.0 class.  I am so glad you found it beneficial.  I hope that you will consider signing up for other classes the Lewis Library offers, including hints for searching our library databases and refining search strategies.  Also, if you do not see a class you need listed on our Calendar of Events, please feel free to contact me and request it or set up an appointment.  Best wishes in your research!


Michele Whitehead
Instruction Librarian
michele.whitehead@unthsc.edu
817-735-2590

Answered by Michele Whitehead, Instruction Librarian

28 Thanks so much Michele Whitehead for the lecture on ref works 2.0.
Comment from OGHENEYOVWINOR ODJOJI on Oct 28 2011


Thank you for providing feedback regarding our RefWorks 2.0 class.  I hope that you will find it to be a useful tool for collecting references and supporting your research.  Please do not hesitate to contact a librarian or utilize the Database Tutorials & Help section of our website if you should encounter questions along the way.  Happy citation gathering!



Michele Whitehead
Instruction Librarian
michele.whitehead@unthsc.edu
817-735-2590

Answered by Michele Whitehead, Instruction Librarian

29 The large group study rooms all have energy saving lights, but periodically go off while you are in there studying. Many times getting up to move around the room does not trigger the lights to turn on. I understand that we are trying to be green, but maybe we can adjust the time out levels or sensitivity to movement for the lights.
Comment from Anonymous on Jun 16 2011


Thank you for your input concerning the new lighting system that has been installed on campus and throughout the library. We agree that the motion sensitivity feature of the new lighting system can be problematic for students studying for prolonged periods. We have previously requested an exception be made for certain study areas that would allow the older traditional lighting to be installed. We were notified that the only alternative that can be offered is to have the motion sensor timing be set to delay the light shutoff. We will definitely verify if the larger rooms are on the longer timing setting. We regret any disturbance this is causing to study groups and will work with the Facilities Department to provide the most optimal alterantive given the parameters provided for the campus 'green' initiative.

Answered by Lisa Smith, Deputy Director

30 The 4th floor is supossed to be a quiet area, but seems that employees in the building don't understand this and gather outside rooms to chit chat very loudly! this needs to stop why don't they gather in their break rooms? this is very distracting and annoying!
Comment from Anonymous on Apr 13 2011


Thank you for taking the time to submit a comment about noise in the library.  We will address the issue you mention in two ways.  The primary action we are undertaking to limit noise transmission on the 4th floor is to install a glass door across the hallway leading from the elevators toward the main study area on the north end of the floor.  The door should significantly lower the amount of noise that travels to the study area.  Of course, we will also work to remind staff on a regular basis that they should maintain as quiet a work space as is practical.

As always, keeping the library quiet is a cooperative effort between staff and students.  We always appreciates it when noise issues are brought to our attention since we cannot be everywhere at all times and we do our best to take care of such issues in a timely fashion.  One of our goals for the library building is to offer appropriate environments for different uses ranging from quiet study to conversational group work.  With everyone's help, we can achieve that goal.


Daniel Burgard
Library Director
817-735-2589
daniel.burgard@unthsc.edu

Answered by Daniel E. Burgard, Library Director

31 I just want to get access to journals on line. There is no link that I can find on your incredibly busy homepage
Comment from michael.bergamini@unthsc.edu on Nov 24 2010


Thanks for your feedback, Michael.  If you are looking for articles that you have already identified, try the Journal Finder (linked from the top and the left sidebar on the home page, and the right sidebar elsewhere).

We have a video tutorial on the site that shows you our recommended methods of accessing journal articles.  You can view it here.

Finally, you'll be glad to know that we are working on a redesign of our home page that includes easier navigation.

Answered by ,