FAQs: Document Delivery & Interlibrary Loan

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1. How do I get the articles I requested through Document Delivery/Interlibrary Loan service?

Log into your Document Delivery/Interlibrary Loan account. From the Main Menu, click the "Articles Received" link under "View Requests." Items that you have waiting to be viewed or downloaded will be listed there.

2. How do I know if my computer can receive articles delivered electronically through the Document Delivery/Interlibrary Loan system?

In order to view, download, and print your articles, you will need the free Adobe Acrobat Reader installed and configured to work with your Web browser.  Acrobat Reader is available at http://www.adobe.com/downloads/.

3. How long can I borrow materials through Interlibrary Loan?

It depends on who lends the material; the loan length is determined by the lending institution.  Generally, you can expect a minimum two-week loan period.  Some institutions allow renewals, others do not.  Please contact the Document Delivery/Interlibrary Loan office for more information.

4. How much are the fees for Document Delivery and Interlibrary Loan?

Fees vary according to patron group.  Please see Fees for Services for details.

5. If I request multiple items through Document Deliver/Interlibrary Loan, how do I know which requests will be electronically delivered and which ones will not?

You will receive an e-mail notification for each item received. The e-mail message will include information about the delivery method.

6. What if I forgot my password for Document Delivery/Interlibrary Loan?

Click the "Forgot Password?" link and enter your user name.  A password reset e-mail will be sent to your e-mail address on file. Check your e-mail, open the message, and click the link to continue.

7. Whom should I contact if I have problems with, or questions about, my Document Delivery or Interlibrary Loan requests?

Please contact the Document Delivery/Interlibrary Loan Office by phone at 817-735-2464, or by e-mail at ILLemail@unthsc.edu.

8. Why do I have to register to request Document Delivery or Interlibrary Loan service?

Our web-based request system expedites processing of your requests and helps us to provide you with the highest level of service. You will be prompted only once to create an account for requesting and receiving articles and other materials. After that, you will be able to place requests quickly and easily from selected databases, track the progress of your current requests, download recent articles received, and review your entire request history.

9. Why don’t I see all of my older requests when I look at my request history in the Document Deliver/Interlibrary Loan system?

We occasionally purge older records from the system.
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